Refund policy
Returns & Exchanges
We want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned. No worries - we are here to help!
If you're not completely satisfied with your purchase, send it back to us for an exchange or full refund within 7 days from the date of receiving your product. Returns must be in pristine condition with attached original tags, accompanied by the original sales receipt. S&P charges are non-refundable.
Self Return
You may send returns using any method you choose.
Please send returns/exchanges to:
Outback Survival Gear
392 Broadway
Saratoga Springs NY, 12866
Returns are processed same day as received. We will ship any exchanged item(s) to you via standard 5-7 day UPS or USPS shipping at no additional charge.
Catalog & Online Purchases
Outback Survival Gear online & telephone purchases may be also returned/exchanged at our Saratoga Springs, NY store (Saratoga Saddlery - 392 Broadway, Saratoga Springs, NY 12866 or at the trade shows we attend. All returns must be accompanied by a sales receipt.
We want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned. No worries - we are here to help!
If you're not completely satisfied with your purchase, send it back to us for an exchange or full refund within 7 days from the date of receiving your product. Returns must be in pristine condition with attached original tags, accompanied by the original sales receipt. S&P charges are non-refundable.
Self Return
You may send returns using any method you choose.
Please send returns/exchanges to:
Outback Survival Gear
392 Broadway
Saratoga Springs NY, 12866
Returns are processed same day as received. We will ship any exchanged item(s) to you via standard 5-7 day UPS or USPS shipping at no additional charge.
Catalog & Online Purchases
Outback Survival Gear online & telephone purchases may be also returned/exchanged at our Saratoga Springs, NY store (Saratoga Saddlery - 392 Broadway, Saratoga Springs, NY 12866 or at the trade shows we attend. All returns must be accompanied by a sales receipt.